Customer Service in Higher Education

On-Demand
From $129.00
Training Includes:
  • Certificate of Attendance
  • All resources and training materials
  • An on-demand recording will be available after the live presentation.

Higher education professional Dr. Lori Vaden will detail the importance of customer service in colleges and universities. You will learn the specific changes you can make in your institution to delight your stakeholders.

What You'll Learn

  • How does customer service apply to higher education?
  • Who are the customers at institutions?
  • How does customer service affect the college as a whole?
  • What common customer service problems must you avoid?
  • What staff members should focus on delighting customers?
  • How can your institution provide exemplary customer service?

Training Overview

Do you offer excellent customer service to students? Learn the secrets that will help your institution.

Colleges and universities need help with declining enrollment. The number of undergraduates is down 9.4% compared to two years ago. As students question the return on investment, improving customer service is critical for higher education institutions to retain students, receive adequate funding, and thrive.

Educational institutions have just as much incentive as any traditional business to deliver stellar customer service. While educating and empowering students, you need to help them feel welcome, included, and at home. Everyone on campus plays a role in student recruitment and retention; therefore, everyone must provide excellent customer service.

  • How does customer service apply to higher education?
  • Who are the customers at institutions?
  • How does customer service affect the college as a whole?
  • What common customer service problems must you avoid?
  • What staff members should focus on delighting customers?
  • How can your institution provide exemplary customer service?

Who Should Attend?

  • Presidents
  • Chancellors
  • Provosts
  • Vice presidents
  • Vice provosts
  • Deans
  • Associate and assistant deans
  • Academic department chairpersons
  • Faculty development staff
  • Diversity and equity professionals
  • Student affairs professionals
  • Faculty
  • Registrars
  • College recruiters
  • College admission administrators

Expert Presenter

Dr. Lori Vaden

  • Owner and President of GV Strategic Consulting
  • Consultant for higher education organizations and businesses
  • Writer and instructor
  • Worked in higher education for over 20 years in all areas of academic affairs and student services at community colleges, universities, and military education centers
  • Bachelor’s degree in Business Administration from St. Martin’s College
  • Master’s degree in English from East Carolina University
  • Ph.D. in Education from Northcentral University

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