Dr. Lori Vaden is Owner and President of GV Strategic Consulting. She serves as a consultant for higher education organizations, as well as businesses. She worked in higher education for over 20 years in all areas of Academic Affairs and Student Services with community colleges, universities, and military education centers. Lori holds a Ph.D. in Education from Northcentral University, a Master’s Degree in English from East Carolina University, and a Bachelor’s Degree in Business Administration from St. Martin’s College.
Owner and President of GV Strategic Consulting
Consultant for higher education organizations and businesses
Writer and instructor
Worked in higher education for over 20 years in all areas of academic affairs and student services at community colleges, universities, and military education centers
Bachelor’s degree in Business Administration from St. Martin’s College
Master’s degree in English from East Carolina University
Higher education professional Dr. Lori Vaden will explain how to comply with FERPA while serving students in a remote learning environment. You will learn where to find resources and get answers to frequently asked questions.
What You'll Learn
What is FERPA?
How has FERPA evolved due to the COVID-19 pandemic?
How is remote learning privacy more complicated for 2022–23?
What student privacy expectations must you meet today?
What FERPA training should you provide to all staff?
Where can you find resources to assist with FERPA compliance?
Higher education professional Dr. Lori Vaden will detail the importance of customer service in colleges and universities. You will learn the specific changes you can make in your institution to delight your stakeholders.
What You'll Learn
How does customer service apply to higher education?
Who are the customers at institutions?
How does customer service affect the college as a whole?
What common customer service problems must you avoid?
What staff members should focus on delighting customers?
How can your institution provide exemplary customer service?