Dr. Lori Vaden is Owner and President of GV Strategic Consulting. She serves as a consultant for higher education organizations, as well as businesses. She worked in higher education for over 20 years in all areas of Academic Affairs and Student Services with community colleges, universities, and military education centers. Lori holds a Ph.D. in Education from Northcentral University, a Master’s Degree in English from East Carolina University, and a Bachelor’s Degree in Business Administration from St. Martin’s College.
Owner and President of GV Strategic Consulting
Consultant for higher education organizations and businesses
Writer and instructor
Worked in higher education for over 20 years in all areas of academic affairs and student services at community colleges, universities, and military education centers
Bachelor’s degree in Business Administration from St. Martin’s College
Master’s degree in English from East Carolina University
Higher education professional Dr. Lori Vaden will provide you with successful strategies to help first-generation students succeed. You will learn specific steps to implement this spring.
What You'll Learn
What is a First-Generation student?
How can you identify and track First-Generation students?
What challenges and barriers to success do they face?
Who should be involved?
How can you go beyond helping with college applications?
What specific strategies will help First-Generation students succeed?
Higher education professional Dr. Lori Vaden will detail the importance of customer service in colleges and universities. You will learn the specific changes you can make in your institution to delight your stakeholders.
What You'll Learn
How does customer service apply to higher education?
Who are the customers at institutions?
How does customer service affect the college as a whole?
What common customer service problems must you avoid?
What staff members should focus on delighting customers?
How can your institution provide exemplary customer service?
